Heraklion airport VIP service and lounge

Complete chaos, no VIP check in, kept waiting outside airport for 15 minutes with no one doing anything. Asked for details several times, after further 15 minutes with no communication from TUI rep ushered inside to form a queue for check in. Stood another 15 minutes before being fed into normal check in line. No verbal communication at all as to what and where to go, them ushered through passport checks, arriving in lounge almost one hour after arriving at airport.

The ability to avoid the queues was excellent. The range of drinks provided in the lounge was excellent. The only letdown was the quality of snacks provided in the lounge.

I feel unfortunately there were too many people booked in to use the service. There was 1 person trying to support 18 people move through the check in process. He was pushing us in front of the other check in desks that were open where people had been waiting meaning us getting verbally abused and berated NOT at all a VIP service. Due to the time taken to get through check in and security we were in the lounge for 45 minutes although at the airport 2 hours before boarding!

The only good part was the guide through the airport.

Quick service going through bag drops, security and passport control. Guide stayed with us until we were safely in the lounge. An abundance of soft and alcohol drinks, help yourself. Wrapped handmade tasty rolls and sweet muffins and doughnuts available. Airport Guide came back to us to inform us of boarding gate and took us through one final passport check and to gate. Seeing the lack of seating and huge queues made this service invaluable. There was no Air-conditioning in the main terminal

provides a decent, comfortable waiting area, unlike the rest of Heraklion airport, I'm sorry to say