“TUi had no involvement, it was let to Amigo Tours. The guide & driver were excellent. Payment of Chichen Itza Tax was an issue. Expected to pay a third party in Mexico by unsecured & open wi fi connection via hotel the day before, and produce receipts. The transport provided was inadequate - a crew bus type vehicle holding 13 with no toilet to travel 600km on Mexican roads. We were obviously the overspill. AMigo tours had a 50 seater coach with a toilet the same day. Tui obviously overbooked.”

“De gids sprak constant spaans op de bus en een heel klein beetje engels. Bovendien heeft hij weinig of geen uitleg gegeven op de bus over de streek of hetgeen we gingen bezoeken. Wel meer dan een uur een uitleg in het spaans over de verkoop van een Mexicaanse kalender dewelke men kon aankopen. Ook door onduidelijke communicatie waren we een uur te vroeg terug aan de bus waardoor we een uur minder de site hebben kunnen bezorgen. Een veel te late lunch (17u30) en 2x cenote-bezoek...”

“Tour guide was lovely, very knowledgeable (Leila/ Leia I think her name was). Would recommend her to anyone. However, the pick up and drop off times make the day very unpleasant. In total the tour events took 4 hours of a 14 hr day. The rest we were bus bound, it took in total 4 hrs to both pick up and drop off - the issue is the number of hotels and people needing picked up and dropped off - instead certain hotels should be offered certain days to go within a small drop off area.”

“Overall good experience, The bus seats were little tight for legroom.The time at spot was little less.”